INSTRUCTIONS

The DDOs/ Govt Employees who are using SPARK software can raise their issues relating to their technical glitches on software using this form . Once it is submitted, an SMS will be dispatched to the registered contact number in the SPARK database, providing a ticket or response number. This ticket number can be utilized to track the status of your complaint or response.

Employees may follow Circular No 82/2020/Fin dated : 21/12/2020 strictly regarding Authorized and proper usage of SPARK application

1. Ensure the name entered matches exactly as shown in your SPARK PROFILE.
2. The email address must align with the details in your SPARK PROFILE.
3. The contact number must align with the details in your SPARK PROFILE.
4. In the Message column, please keep the content concise, utilizing both Malayalam and English if needed.
5. Upload documents in the formats of jpg, jpeg, png, gif, or pdf, with a maximum file size limit of 1MB.
6. Employees should create a separate ticket for each specific issue; multiple issues should not be combined into a single ticket.
7. After raising a ticket, employees must actively track that ticket until the issue is fully resolved; avoid submitting duplicate or repetitive tickets.
8. The documents to be attached must be clear and visible
9. For official correspondence, a seal and signature are required, and in the case of aided institutions, the letter must also be countersigned.

CREATE TICKET